Frequently Asked Questions

Yes, absolutely. Go Melbourne Cabs allows you to pre-book your ride at any time of the day or night, including early morning hours. Pre-scheduling is highly recommended for airport transfers to ensure timely arrival and peace of mind, especially during peak hours or flight-sensitive timings.

Yes, we can provide baby seats upon request. When booking, simply mention that you require a baby seat or booster seat for your child. Safety is a top priority at Go Melbourne Cabs, and we are fully equipped to meet child transport requirements as per Melbourne’s regulations.

You can book directly through our website, call us at 07575 075751, or send us an email at [email protected]. We also accept bookings via WhatsApp for added convenience.

Go Melbourne Cabs covers a wide range of country areas beyond Melbourne city. Whether you’re heading to Geelong, Ballarat, Bendigo, or even further out, our drivers are familiar with regional routes and provide safe and comfortable long-distance travel at competitive rates.

Yes, our parcel delivery service is designed for same-day delivery within Melbourne. We pick up and deliver your parcels swiftly and securely. Our service is perfect for urgent business documents, personal items, or time-sensitive deliveries.

Yes, we offer fixed and transparent pricing for all airport transfers to or from Melbourne Airport. You’ll know your fare upfront, with no hidden charges. Just mention the pick-up and drop-off locations while booking to receive your flat-rate quote.

Yes, if you had a good experience with one of our drivers, you can request them again for future trips. While we can’t always guarantee the same driver due to availability, we’ll do our best to accommodate your request whenever possible.

All our chauffeurs are professionally licensed, fully insured, and trained to offer premium, courteous service. Whether it’s a corporate event, wedding, or business travel, you’ll experience professionalism, discretion, and comfort with every ride.

Absolutely. We allow for multiple stops during your journey. Just let us know your route when booking, and we’ll calculate the best fare and plan accordingly. This is especially useful for errands, pick-ups, or group rides.

Yes, our airport transfer service includes real-time flight tracking. If your flight is delayed, your driver will adjust the pickup time accordingly—at no extra cost. We aim to make your airport experience smooth, no matter the circumstance.

Yes, Go Melbourne Cabs operates 24 hours a day, 7 days a week. No matter the time—early morning, late night, or public holidays—you can count on us to be available.

We accept payments through cash, all major credit/debit cards, and contactless payment options. You can also prepay securely online while booking your service.

No, Go Melbourne Cabs does not charge extra for rides scheduled at odd hours. Our pricing remains competitive and transparent, regardless of the time of day.

Yes, we offer safe pickups and drop-offs for kids, including school transport. Our drivers are carefully vetted, courteous, and follow strict safety procedures to ensure your child is transported with care and responsibility.

Yes, we have vehicles that can handle large luggage, sports gear, musical instruments, or equipment. Just mention the quantity or size of luggage during your booking so we can assign a suitable vehicle.

Yes, we provide tailored solutions for businesses and professionals who need regular transportation. Contact us to discuss setting up a corporate account with monthly invoicing and priority support.

Yes, after your booking is confirmed, you will receive an SMS or email with your trip details, including driver name, contact number, and vehicle information.

You can cancel or modify your booking by contacting us via phone, WhatsApp, or email. We request that you inform us as early as possible to allow adjustments without any fees.

Absolutely. Hygiene is a top priority. Our vehicles are cleaned daily, and high-touch areas are sanitized between each trip to ensure a safe environment for every passenger.

Unlike many rideshare services, Go Melbourne Cabs offers fixed pricing, pre-scheduled bookings, local drivers, and customer support that actually responds. Our experienced team delivers a personal touch, full transparency, and consistent reliability that big-name apps often can’t match.